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Interakt

Use Interakt to perform various operations such as sending simple messages of type (text, image, video, document, etc), sending template messages along with multimedia of type(image, document, video, etc).

Prerequisites​

To use Interakt, you need an interakt account and API credentials (API Key) to access Interakt's API. You can obtain your credentials by creating an application in your Interakt account.

Supported Authentication Methods​

  • API Key (provided by interakt)

Basic Operations​

Send Message​

  • NOTE: If we are not using templates to send messages then we cannot send the message to a customer if customer didnt't communicated with us in last 24 hrs, this is as per WhatsApp business restriction i.e. 24hr window policy.

  • Send Text Message: Send a text message to a customer.

  • Send Image Message: Send an message with an image to a customer.

  • Send Document Message: Send a message with a document to a customer.

  • Send Video Message: Send a message with a video to a customer.

  • Send Button Message: Send a message with button to a customer.

  • Send List Message: Send a a list of messages as a single message to a customer.

Send Template Message​

  • Send Template Message: Send a template message with no header to a customer.

  • Send Template Message: Send a template message with text header to a customer.

  • Send Template Message: Send a template message with document header to a customer.

  • Send Template Message: Send a template message with an image to a customer.

Create Campaign​

  • Create Campaign: Creates a campaign using a provided template.

Fetch Customer​

  • Get All Customers: Fetches all the customer's of an organization created in specific range of dates.

Chat Assignment​

  • Assign An Agent: Assign's an agent to a particular chat with a particular user. (Uses wc_id)

Track APIs​

  • Create User In An Organization: Creates a user in an organization.

  • Create Event: Creates an event(s) based on certain activity performed by user.

Further Reading​

For more information on the Interakt API and detailed steps to implement these operations, refer to the Interakt documentation.

For postman collection refer to the following link: (https://documenter.getpostman.com/view/14760594/2sA2r7zibM)