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Freshdesk

Use the Freshdesk activity to automate work in Freshdesk, and integrate Freshdesk with other activities. Boltic has built-in support for a wide range of Freshdesk features, including creating, updating, deleting, and retrieving contacts, tickets, and more.

Freshdesk Secrets​

Prerequisites​

  • Create a Freshworks CRM account.

Supported Authentication Methods​

  • API key

Refer to Freshworks CRM's API documentation for more information about the service.

Using API Key​

To configure this secret, you'll need:

  1. API Key: Refer to the Freshdesk API authentication documentation for detailed instructions on getting your API key.
  2. Your Freshdesk Domain: Use the domain of your freshdesk account. This is part of the URL, for example, https://<domain>.freshdesk.com. So if you access Freshdesk through https://boltic.freshdesk.com, enter boltic as your Domain.

Basic Operations​

Contact​

  • Create a contact
  • Delete a contact
  • Retrieve a contact
  • Retrieve all contacts
  • Update a contact

Ticket​

  • Create a ticket
  • Delete a ticket
  • Retrieve a ticket
  • Retrieve all tickets
  • Update a ticket