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Freshchat

Use the Freshchat activity to automate work in Freshchat and integrate Freshchat with other activities. Freshchat provides a range of features, including creating, updating, deleting, and retrieving conversations, agents, reports, users, channels, and groups.

Freshchat Secrets​

Prerequisites​

Supported Authentication Methods​

  • API key

Refer to the Freshchat API documentation for more information about the service.

Using API Key​

To configure this secret, you'll need:

  1. API Key: Refer to the Freshchat API authentication documentation for detailed instructions on obtaining your API key.
  2. Your Freshchat Domain: Use the subdomain of your Freshchat account. This is part of the URL, for example, https://<subdomain>.myfreshworks.com. If you access Freshchat through https://example.myfreshworks.com, enter example as your Domain.

Basic Operations​

Conversation​

  • Get a Conversation
  • Create a Conversation
  • Send a Message to a Conversation
  • Update a Conversation Status
  • List Messages in a Conversation

Agent​

  • Get an Agent

User​

  • Create a User
  • Get a User
  • Update a User