Webhook

The Webhook trigger allows you to start a workflow when a webhook is hit. Webhooks enable real-time communication between applications by making HTTP requests to a specified URL when specific events occur.

Configuration

Property	Description	Required	Default
Authentication Type	The type of authentication to be used.	Yes	None
Authentication ID	The ID of the authentication to be used.	Yes, if basic_auth or header_auth is selected in Authentication Type

Test Trigger Payload

You can manually define a test payload to simulate a webhook request and validate your workflow. This feature is useful for debugging and ensuring the correct data flow before integrating with an external service.

Payload Example:

{
  "payload": {
    "freshdesk_webhook": {
      "ticket_id": 989,
      "ticket_source": "Phone",
      "ticket_status": "Open",
      "ticket_subject": "Boltic Daily Team Meeting",
      "ticket_priority": "Low",
      "ticket_description": "The daily Boltic team meeting is scheduled at 10:00 AM.",
      "ticket_ticket_type": null
    }
  }
}